1. About the Report

We have raised our staff's awareness of sustainability through training sessions on the importance of on-site sorting and recycling within the hotel. As Sam Royal Hotel, we adopt a management approach that aims to increase our environmental sensitivity; a people-oriented, environmentally respectful, and awareness-raising approach.
We aim to spread sustainability awareness and transform it into concrete successes in line with common goals by sharing this approach not only within the institution but also with our management, employees, guests, suppliers, and all our business partners.
This sustainability report is based on data for the year 2025.

OUR MISSION

• We are proud to continue to be a constantly recommended and re-chosen facility with our environmentally conscious and friendly service approach, without compromising our principle of high guest satisfaction.
• We are committed to contributing to the continuous improvement and development of our business and service processes together with all our employees in order to ensure standardization in these processes.
• We value innovative and creative ideas within the business and encourage and spread this understanding among our employees. • We focus on recruiting, developing, and supporting our best team members with continuous training.
• We aim to create a motivating and sustainable work environment that will be preferred by qualified workforce in the sector.
• We aim to increase business efficiency with our guest and employee-focused management approach.

OUR VISION
Our most fundamental goal is to be a model establishment that our guests always prefer, thanks to our superior service quality and environmentally conscious approach.
In this regard;
• We aim to create strong demand among our guests and suppliers, ensuring high brand image and awareness, and achieving a high level of satisfaction.
• We aim to be a leading and pioneering business in the sector by acting with an innovative perspective.
• We cherish the rich gastronomic culture of our country and the historical values ​​of Eskişehir, making these elements an important part of our concept.

OUR VALUES
We are an establishment that always adopts a friendly service approach and prioritizes the satisfaction of both domestic and international guests. We act responsibly towards the environment and support sustainability by taking necessary precautions.
We prioritize continuous training and development, encouraging our employees to improve themselves. We fully comply with legal requirements and use existing management systems effectively and efficiently. OUR QUALITY POLICY
Today, change and development are rapidly increasing in economic and social fields, as well as in industry and technology. This transformation has made the concept of quality an indispensable element in all services offered.
We are aware that our guests prefer the best, most convenient, fastest, and highest quality service. In this regard, we adopt as our basic principle to maximize guest satisfaction, fully meet expectations, and continuously improve our service quality.
In order to provide better service, we adopt a quality-oriented approach and aim for continuous improvement in all our processes.

OUR QUALITY AND ENVIRONMENTAL POLICY

In light of our values;

• We continuously measure and improve service quality,

• We provide guest satisfaction-oriented service,

• We continuously monitor, minimize, and take necessary precautions against negative impacts and hazards on the environment in our operations,

• We reduce waste production and use natural resources effectively,

• We instill quality and environmental awareness in all personnel, increasing their knowledge and skills through training,

• We are an accommodation facility that embraces the principle of teamwork and thus enables them to contribute to continuous improvement activities.

OUR SUSTAINABILITY POLICY

As SAM ROYAL HOTEL; we aim to be an organization that effectively implements the requirements of Quality, Food Safety and Environmental Management Systems, adopts sustainability principles, and acts with a continuous improvement approach. We conduct all our activities within the framework of legal regulations and aim to develop practices that make a difference in the sector. As an environmentally conscious facility since our establishment; We comply with all current environmental legislation and keep the environmental impact of our waste under control. We attach importance to waste sorting and recycling processes, separating solid and hazardous waste according to their types and delivering them to authorized disposal companies. In this way, we contribute to the reuse of resources and minimize environmental risks.
We use energy-efficient systems to reduce energy, fuel, and water consumption, and prevent resource losses through regular maintenance and inspections. We organize trainings to increase the environmental awareness of our employees and support environmental protection projects by cooperating with local governments.
In our human resources approach, we provide an equitable work environment free from discrimination and carry out activities to increase employee motivation. We create environments where our employees can freely express their opinions, suggestions, and complaints, and provide regular training to support their professional development. We contribute to the regional economy by prioritizing local employment.
In our purchasing processes, we prefer to work with local suppliers as much as possible and fully comply with legal requirements. At the same time, we support civil society organizations and social responsibility projects, contributing to the sustainability of tourism by introducing our guests to local culture and providing information about the historical values ​​of the region.
We contribute to the promotion of the region by acting in cooperation with local administrations and civil society organizations, and aim to take an active role in solving problems. We take into account the demands and expectations of our guests, and improve our service quality in line with our goals of continuous improvement by making it measurable.
Protecting the health and safety of all our stakeholders is among our priorities. In this context, we comply with all relevant legal regulations and increase the awareness of our employees with training aimed at preventing work accidents.
In addition, we attach great importance to the protection of children from all kinds of abuse and harmful effects; we raise awareness among our personnel on this issue and take the necessary precautions by ensuring that suspicious situations are reported to the relevant authorities.

GUEST SATISFACTION

We are aware that being a constantly recommended and preferred facility is possible by ensuring sustainability in guest satisfaction.
In this regard, all our departments and employees take an active role in the process from the moment our guests arrive at the facility until their departure, establishing one-on-one communication. To maximize our guests' accommodation experience, we closely monitor their needs and expectations, and offer quick and effective solutions to any problems they may encounter. Our goal is to make our guests feel special throughout their stay and to achieve a high level of satisfaction.

OUR ACHIEVEMENTS

• Our most important achievement is embracing the concept of "guest" instead of "customer," not only in our rhetoric but also in our service culture; welcoming our guests as if they were in our own home, making them feel the true spirit of Turkish hospitality.
• We strive to meet our guests' expectations and maintain their satisfaction at the highest level with Turkish and international cuisine options offered throughout the day in our on-site restaurant. We also aim to offer our guests unique and unforgettable experiences with special occasion events and organizations.

Guest Satisfaction Monitoring and Measurement

We evaluate daily guest requests and feedback, Guest Satisfaction Survey results, and guest comments in our Monthly Improvement Meetings, aiming to provide better service to our guests.

Guest satisfaction results as of March 2026 are as follows:

Google: 4.3 / 5
Tripadvisor: 4.2 / 5
ETSTUR: 9.1 / 10
HOTEL Z: 9.6 / 10
Hotels: 9.2 / 10

HUMAN RESOURCES

HUMAN RESOURCES MANAGEMENT

Processes related to our employees, which are one of the most important elements of sustainable management, are carried out by our Human Resources unit. Our main goals include creating a young and dynamic human resources structure that prioritizes guest satisfaction, is sensitive to society and the environment, and considers business ethics as the foundation of its working principles while fulfilling its duties and responsibilities.
With the sustainable approaches we apply in the field of human resources, we aim to make our business an attractive working environment for potential employees, while also implementing practices that will increase the loyalty of our current employees to the organization. Through the training and development opportunities offered and performance evaluation processes, we support the professional and individual development of our employees.
In all our human resources processes, we adhere to the principle of equality without discrimination based on religion, language, gender, or ethnicity, and ensure that candidates with the appropriate qualifications for open positions are employed through fair and objective evaluation processes.

Information regarding the number of male and female employees working in our hotel is shown in Table-1.

 

	Male		Women		Total
	Count	Percent	Count	Percent	Count	Percent
Executive	7		3		10
Worker	8		20		28
Total	15	%39	23	%61	38	%100

WORKING CONDITIONS AND EMPLOYEE RIGHTS

Due to the necessity of providing 24-hour service in the tourism sector, working hours are organized based on a shift system. Our employees may work overtime when necessary, depending on the intensity and nature of the work, and the compensation for overtime work is carried out within the framework of legal regulations.
Compensation and wage changes are determined by taking into account criteria such as position class, employee experience, education level, foreign language skills, and market wage level. Annual wage increases are planned to be above the regional average. Our employees are informed of their job descriptions from the moment they start work, and these job descriptions are kept in the Quality Management System common file and accessible to all employees. Within the scope of legal regulations specific to the tourism sector, our employees are provided with rights such as free meals and health services. In addition, paid and unpaid leaves, excused absences, maternity, bereavement, breastfeeding and annual leave, and severance pay rights are exercised within the legal framework. Our employees can freely express their opinions by filling out an "Employee Satisfaction Survey" through the Human Resources department, and they can also submit their requests and suggestions in writing. This feedback is evaluated in regularly held improvement meetings, and solution-oriented work is carried out to address employees' problems, demands, and suggestions.

OCCUPATIONAL HEALTH AND SAFETY

In order to ensure the health and safety of our employees, regular risk analyses are carried out in all areas of our company to identify risks and take necessary precautions.
General and department-based trainings are provided according to the identified risks to ensure that our personnel are aware of possible hazards. Regular audits are carried out every month by our contracted Occupational Health and Safety company, and deficiencies are identified and necessary improvement works are implemented based on the reports prepared as a result of these audits. In this way, the aim is to prevent possible workplace accidents.

TRAINING

In our company, the "training first" approach is adopted in order to sustainably ensure guest satisfaction and service quality. Our goal is to provide our newly hired employees with onboarding and on-the-job training within a week at the latest, introducing them to company processes, equipping them with the professional knowledge and skills required for their duties, and ensuring their adaptation to the corporate culture.
In this context, orientation training, occupational health and safety training, management systems training, environmental and waste management training, vocational training, food safety and hygiene training, and departmental training are regularly conducted.

2. Facility Introduction and Facility Features

Located in Eskişehir, the heart of Turkey, SAM ROYAL HOTEL is situated in the city center, close to the Porsuk River and Odunpazarı Houses.
SAM ROYAL HOTEL offers its guests impeccable service with a luxury concept where comfort meets aesthetics.

3. Sustainability Unit

A Sustainability Unit has been established within the hotel. With the contributions of our environmental engineer, the practices we implement within the hotel are monitored. Information on new regulations is provided.

4. Reducing Environmental Impacts

4.1 ENVIRONMENTAL MANAGEMENT

We are working with TEMÇED company to reduce environmental impacts.

4.2 WASTE MANAGEMENT

In line with our waste management policy and sustainability principles, we ensure the disposal of our waste. We separate solid waste and hazardous waste according to their types on-site and deliver them to our contracted disposal companies according to the guidelines of legal regulations. The amount of waste generated in our hotel between January 2025 and December 2025 is indicated in Table-2. (Appendix)
Table 2: Waste Amount in the Hotel by Waste Type, January 2025 – December 2025

4.3 ENERGY MANAGEMENT

Using the hotel's energy management portal, we can calculate the energy consumption of guests per night and compare it to the previous year. With the energy saving practices we have implemented in the hotel, we aim to reduce our energy consumption by at least 2 percent, which is one of our targets.

The amount of energy generated in our hotel between January 2025 and December 2025 is shown in Table 3.

Table 3: Hotel energy consumption amount between January 2025 and December 2025

4.4 HOUSEKEEPING USE OF SINGLE-USE PRODUCTS

In housekeeping activities, attention is paid to using products made from recyclable materials instead of plastic. Regarding the cleaning of common areas, our housekeeping department aims to minimize environmental damage by using certified products.

5. Social Activities

We provide LÖSEV with free support for accommodation and meeting room use at frequent intervals.
We donate saplings to TEMA in the name of our guests on their birthdays.

6. Cultural Activities

Our facility is located in the center of Eskişehir, within walking distance of Anadolu University, a symbol of the city, the Porsuk River, and Espark. Our products are sourced from local suppliers.